Case two. Grocery collection. There was a mix up. My order wasn't ready. Would I mind waiting? I didn't have much choice but all annoyance evaporated when the order arrived with an apology and a box of chocolates. Sweet. That's all it takes.
Case three. Hairdressers' appointment. I received a call saying the stylist had been delayed. Could I come in 15 minutes later? Too right. The idea of reading New Idea in a waiting room might be others' idea of heaven but it's my secret hell. So what did I do with my bonus time? Took photos of birds and bees. Strangely, for that activity I have all the patience in the world.