Tuesday, April 22, 2014
April 22. Day 112. Stranded
I am not talking about its glorious beaches, the wonderful national park, the nudist beach or even the shops and restaurants on Hastings Street. For some reason "disasters" befall me in Noosa forcing me to extend my stay here.When my now husband first came to Australia he managed to lose his passport just before he was due to fly back to the UK. We were in Noosa and were "forced" to stay at the rather delightful On The Beach for a few extra days while new documents were fast tracked.
This time it's the car. The new car. The car I bought because I wanted a reliable vehicle that wouldn't break down. The car that is still under warranty is about to be towed. So instead of driving back to Brisbane last night to get The Teen to school this morning as planned, I was on the beach this morning working out what to do next.
There began a long, tiresome standoff. The Holden Customer Care man hung up on me telling me "there was not a damn thing he could do". Bad move, sir. The customer might not always be right but you sure as hell don't hang up on them. The problem was this. The nearest Holden dealership couldn't even assess the car until tomorrow. Holden "policy" is that the vehicle must be assessed before a courtesy car can be considered. So I guessed I was supposed to walk with all luggage, the dog and the teen back to Brisbane when we got kicked out of the accommodation this morning.
Seriously, just quoting your policy doesn't make the policy good. Surely there is such a thing as a case-by-case basis. And while we are at it, surely there is a moral obligation to sell a car that actually works for more than a year without being towed.
So the bulldog was activated. On to the person who sold the car, back on to customer care and finally an agreement to tow the car to Brisbane and provide a hire car to get us back. So the thing that Mr Hang Up on Me Man said could not happen did. That people, is what customer care is and for this I am very grateful. My gratitude also goes to the agents who said the cleaners were not due until lunch time so ignore the 10am kick out time.
There are far worse places to be stranded than Noosa but it's hard to enjoy it when you are being messed around and treated like shit. The car breaking down may have been an act of God but it is how men deal with it that makes the difference.